Help Desk Certification
 The help desk industry has grown rapidly over the last thirty years, driven in the first place by the use of personal computing and the need to supply technical information to non-technical people quickly and cheaply. In 1989 the HDI was formed to start to give training and standards to the help desk industry. The HDI have now designed a help desk certification program to make sure that training standards are kept and that help desk professionals have a career and training structure.
A Variety of Different Levels of Certification
The HDI certification program includes the following help desk certifications:- Customer Support Specialist (CSS)
- Help Desk Analyst (HDA)
- Help Desk Manager (HDM)
- Help Desk Senior Analyst Certification
These and other help desk certification programs allow the help desk professional to work at all levels of support and management.
Help desk certification is a particularly important career move. When you start to work on a help desk you may be aware of the theory of your product, but helping other people understand technical issues is a very difficult thing. You need guidance and experience in order to improve, and these things are difficult to measure so that other people are aware of your level of competence.
Help desk certification enables you to measure your progress in your chosen career, and also allows you to gain promotion. You can use your help desk certification to gain new jobs and to help you into help desk management, giving you a career path to the top. Help desk certification will allow you to progress as far as you want in your career, and to measure how successful you are. |
| Related Certification Training Programs |
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| University of Phoenix | |
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With convenient class locations as well as online learning, University of Phoenix makes quality higher education highly accessible. Whether you're seeking an associate's, bachelor's, master's or doctoral degree, we can help you reach your goal while you work—and much sooner than you might expect. In fact, University of Phoenix has helped thousands of students achieve the higher education they need to achieve higher success. We can help you too.
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Campus Locations |
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Certification Training Programs: Certificate: Call Center |
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| Heald College | |
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At Heald College, we're dedicated to helping students like you achieve their future goals. Our 18-month associate degree programs will prepare you for a career in Business, Technology or Healthcare. We offer practical, hands-on expert instruction, and small class sizes ensure that you get the one-on-one attention you deserve. Lifetime job placement assistance is available for graduates, and financial aid is available for students who qualify.
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Campus Locations |
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Concord, CA
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Fresno, CA
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Hayward, CA
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Milpitas, CA
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Rancho Cordova, CA
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Roseville, CA
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Salinas, CA
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San Francisco, CA
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Stockton, CA
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Honolulu, HI
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Program availability may vary depending on campus. |
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Certification Training Programs: Network Security-Program |
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| Kaplan College - North County | |
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Looking to gain a competitive edge in your career? Kaplan College offers a learning experience that is anything but typical. Our faculty and staff are not just academics—they're seasoned professionals who can give you the real-world knowledge you need to succeed. And we offer a flexible and accelerated schedule designed to meet the needs of your busy life. Our programs are designed to prepare you for success in any of a variety of fields, including Criminal Justice, Health Care, Business, Education, Information Technology, Legal Studies, or Fashion and Design.
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Campus Locations |
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Certification Training Programs: Certificate: Network Technician with Cabling Option |
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| Lincoln Technical Institute | |
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Lincoln Technical Institute is a career-focused training school that offers short-term Automotive, Skilled Trades, Healthcare and Computers programs designed to get you into the workforce quickly. Programs vary by campus so contact a location near you to see the training options available. Financial Aid is available for those who qualify. With national accreditation, state licensing and nearly 60 years of career education and job placement experience, Lincoln Technical Institute knows what it takes to help give you the competitive edge so you can establish yourself in a rewarding career. Get started today!
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Campus Locations |
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East Windsor, CT
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Fern Park, FL
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Melrose Park, IL
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Indianapolis, IN
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Lincoln, IN
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Brockton, MA
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Lowell, MA
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Somerville, MA
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South Plainfield, NJ
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Queens, NY
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Allentown, PA
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Program availability may vary depending on campus. |
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Certification Training Programs: PC Systems and Networking Technology |
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| Valencia Institute | |
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Now you can earn the IT certification you need in as little as 3 to 12 months. Valencia Institute allows you to earn your certification the way you want, online or on campus. Be confident with a 90% certification success rate and paid-for re-testing. We also offer a satisfaction, money-back guarantee. If you're serious about earning your IT certification, look no further than Valencia Institute.
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Campus Locations |
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Certification Training Programs: MCDST |
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