How To Get Certified

     

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Call Center Certification
Business Certifications Training ProgramsCall center certification will equip you with the tools and management techniques recommended to achieve a higher level of call center performance. Certifications are designed for those who wish to be involved in the management side of call center operations, which means that some of the focus will center on human resource issues, customer service best practices, and the use of existent and emerging technologies.

Preparing for Call Center Certification
Call center certification requires a demonstration of knowledge and experience. To get the education required of a call center certification, you may need to complete some coursework. Some of the management-related topics that may be discussed in a call center course could include hiring practices, employee training and development, establishing performance indicators, and setting goals. Students may also be oriented to various technologies used to enhance efficiency in call centers, such as telephone and wireless technology and information that can support customer service activities. Lastly, discussion of policies and best practices in the industry as a whole may be considered.

The customer service industry is large--according to the Bureau of Labor Statistics, customer service representatives held 1.9 million jobs in 2002. The BLS adds that one in eight customer service representatives were employed in business support services, which includes call center workers. The number of jobs in customer service is expected to grow faster than the average for all jobs, reports the BLS. Get the most out of your career in call center management by getting the best training.
  Related Certification Training Programs
  DeVry University

DeVry University offers flexible scheduling and the convenience to study at any of 80+ locations, online or a combination of both. Earn a respected associate degree, bachelor's degree or master's degree from an accredited university. A career-oriented education from DeVry University will put you in a great place to begin or advance in the workplace when you graduate.

Campus Locations
Online
Certification Training Programs: Graduate Certificate in Human Resource Management
Request more information from DeVry University .
  University of Phoenix

With convenient class locations as well as online learning, University of Phoenix makes quality higher education highly accessible. Whether you're seeking an associate's, bachelor's, master's or doctoral degree, we can help you reach your goal while you work—and much sooner than you might expect. In fact, University of Phoenix has helped thousands of students achieve the higher education they need to achieve higher success. We can help you too.

Campus Locations
Online
Certification Training Programs: Certificate: Call Center, Certificate: Human Resource Mgmt.
Request more information from University of Phoenix .
  Strayer University

At Strayer University, we fit your life. Established in 1892 and accredited by the Middle States Commission on Higher Education, Strayer University is dedicated to providing quality higher education programs for working adults like you. Classes are designed to fit your busy schedule, meeting on evenings, weekends, and asynchronously on the web. Undergraduate and graduate programs are available in accounting, business and internet technology.

Campus Locations
Online
Certification Training Programs: Business Admin: Human Resource Management Emphasis
Request more information from Strayer University.
  University of Phoenix

With convenient class locations as well as online learning, University of Phoenix makes quality higher education highly accessible. Whether you're seeking an associate's, bachelor's, master's or doctoral degree, we can help you reach your goal while you work—and much sooner than you might expect. In fact, University of Phoenix has helped thousands of students achieve the higher education they need to achieve higher success. We can help you too.

Campus Locations
Phoenix, AZ Tucson, AZ Colorado Springs, CO
Lone Tree, CO Las Vegas, NV Oklahoma City, OK
Tulsa, OK
Program availability may vary depending on campus.
Certification Training Programs: Call Center Management Certificate, Human Resource Management, SHRM Preparatory
Request more information from University of Phoenix.
  Bethel University

Earn a degree at Bethel University where your education will combine practical application of learning to your work and life with the development of the character and ethical decision making informed by values based in the Christian faith. Our dedicated staff and faculty provide individual attention to help students achieve personal and career goals. Bethel's commitment to educational excellence is reflected in its consistent ranking among the best schools in the Midwest by U.S. News & World Report. Financial aid is available for those who qualify. Make Bethel your choice for your advanced education.

Campus Locations
St. Paul, MN
Certification Training Programs: Organizational Leadership
Request more information from Bethel University.
  Golden Gate University

For more than 100 years, Golden Gate University has helped people advance their careers. Earn your certificate, bachelor's, or master's degree in business, taxation or technology. Learn how to address current and future challenges from industry experts, network with students and graduates in your chosen field, and take advantage of flexible online, in-person or combined programs. Start today.

Campus Locations
Monterey, CA Sacramento, CA San Francisco, CA
San Jose, CA Walnut Creek, CA
Program availability may vary depending on campus.
Certification Training Programs: Human Resource Management - Graduate Certificate, Human Resource Management - Undergraduate Certificate
Request more information from Golden Gate University.
  Keller Graduate School of Management of DeVry University

A degree from DeVry University's Keller Graduate School of Management gives you the credibility to succeed in your career, whether you are just starting out, already in the work force or contemplating a career change. For more than 34 years, Keller has delivered relevant, practical graduate management education that has helped thousands of alumni transform their skills and sharpen their competitive edge.

Campus Locations
Mesa, AZ Phoenix, AZ Scottsdale, AZ
Colton, CA Elk Grove, CA Fremont, CA
Irvine, CA Pomona, CA Sacramento, CA
San Diego, CA San Francisco, CA San Jose, CA
Colorado Springs, CO Westminster, CO Miami, FL
Miramar, FL Orlando South, FL Tampa, FL
Alpharetta, GA Atlanta Cobb-Galleria, GA Decatur, GA
Duluth, GA Chicago Loop, IL Chicago O'Hare, IL
Elgin, IL Gurnee, IL Lincolnshire, IL
Naperville, IL Oak Brook, IL Schaumburg, IL
Merrillville, IN Bethesda, MD St. Louis Park, MN
St. Louis Park, MN Kansas City Downtown, MO Kansas City South, MO
St. Louis West, MO Charlotte, NC Morrisville, NC
Cincinnati, OH Cleveland, OH Columbus North, OH
Columbus South, OH Dayton, OH Seven Hills, OH
Chesterbrook, PA Fort Washington, PA Fort Washington, PA
Memphis, TN Austin, TX Dallas Irving, TX
San Antonio, TX Arlington, VA Chesapeake, VA
McLean, VA Federal Way, WA Seattle Bellevue, WA
Milwaukee, WI Waukesha, WI
Program availability may vary depending on campus.
Certification Training Programs: Graduate Certificate in Human Resource Management
Request more information from Keller Graduate School of Management of DeVry University.
  Strayer University

At Strayer University, we fit your life. Established in 1892 and accredited by the Middle States Commission on Higher Education, Strayer University is dedicated to providing quality higher education programs for working adults like you. Classes are designed to fit your busy schedule, meeting on evenings, weekends, and asynchronously on the web. Undergraduate and graduate programs are available in accounting, business and internet technology.

Campus Locations
Birmingham, AL Newark, DE Washington, DC
Tampa, FL Atlanta, GA Baltimore, MD
Germantown, MD Millersville, MD Owings Mills, MD
Rockville, MD Suitland, MD Charlotte, NC
Greensboro, NC Mooresville, NC Raleigh, NC
King of Prussia (NW of Philadelphia), PA Springfield, PA Trevose, PA
Charleston, SC Columbia, SC Greenville, SC
Memphis, TN Nashville, TN Alexandria, VA
Arlington, VA Ashburn, VA Chesapeake, VA
Fredericksburg, VA Glen Allen, VA Manassas, VA
Midlothian, VA Newport News, VA Woodbridge, VA
Program availability may vary depending on campus.
Certification Training Programs: Business Admin: Human Resource Management Emphasis
Request more information from Strayer University.
Find a Certification School Near You:
Business Certifications
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Professional In Human Resource Certification
Project Management Certification
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Featured Certifications
A Plus Certification
A Plus Certification Online Classes
A+ Certification Online
Case Management Certification
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Network+ Certification
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Oracle Certification
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Project Manager Certification
Solaris Admin Certification
Support Center Certification
Visual Basic Net Certification Online
Webmaster Certification

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